Privacy Policy
We at IOSW Solutions Ltd (hereinafter referred to as “we,” “us,” or “our”) understand the importance of protecting your personal data. This privacy policy describes the types of personal data we collect, how we use, share, and protect it, as well as your rights regarding your data when using our website and services.
Summary of experience in accordance with applicable data protection regulations
We welcome the introduction of both the EU General Data Protection Regulation (GDPR) and the UK GDPR, which are designed to give individuals greater control over how their personal data is used.
When contacting us, you determine how much information you want to provide us with and can revoke this decision at any time. We manage the contact data you provide, such as company, address, salutation, title, name, function, email address, landline and/or mobile phone number, along with the date of contact and all other conversation contents, in our CRM software.
The data is stored in databases on servers in Germany, whose operators have committed to complying with data protection regulations.
Our employees are all obliged to adhere to the necessary confidentiality and data protection provisions.
We assure you that we will not create user profiles with personal information in the future. Profile data for identification will not be actively shared with third parties or otherwise abused.
1. Responsible entity
IOSW Solutions Ltd
Office 5411, 182-184 High Street North,
East Ham, London,
United Kingdom, E6 2JA
2. Representatives
Stanislav Gribachev, Olga Korchagina, Dmitry Rudenko
3. Purpose of data collection, processing, and utilization
The purpose of data collection, processing, and utilization is for our company to provide consulting and training services, as well as develop and provide software solutions for customers. Additionally, we fulfill orders in the areas of acquiring new customers, customer retention, documentation, and coordination of processes and workflows. This may involve tasks such as reviewing and documenting existing processes, as well as selling and utilizing software for acquiring new customers, customer retention, and process documentation. The data collection, processing, and utilization are carried out exclusively for the execution of the mentioned purposes. Personal data is only collected, processed, and utilized if it is necessary for the provision of the offered services. Furthermore, we may use this data for additional purposes indicated in the respective input field, provided you give us your consent.
If you have provided us with personal data, we will only use it to respond to your inquiries, process contracts concluded with you, and for technical administration purposes. Your personal data will only be disclosed or transferred to third parties if it is necessary to fulfill the purpose of the contract, required for billing purposes, or if you have given prior consent. You have the right to revoke any given consent at any time with effect for the future.
4. Description of the affected groups of individuals and the corresponding data or data categories
In addition, we collect data from service providers that are relevant for contract, master data, and billing purposes, such as names, address data, bank details, and contract documents. We also collect names, address data, and information about their service catalog from cooperation partners.
We use this data exclusively for the respective purposes of contract processing, communication, service provision, and coordination. We only disclose this data to third parties if it is necessary to fulfill the contractual purpose, required for billing purposes, or if you have given your prior consent.
We assure you that we treat your personal data confidentially and act in accordance with applicable data protection regulations.
5. Recipients or categories of recipients to whom the data may be disclosed
There are various recip­ient groups that can have access to the data:
- Public authorities:
In some cases, we are legally obligated to disclose certain data to public authorities, such as supervisory authorities. - Internal departments:
Internally, certain departments are involved in the business processes, including personnel management, accounting, procurement, marketing, general administration, sales, telecommunications, and IT. These internal departments have access to the data necessary for the execution of their respective tasks. - External contractors:
According to § 11 of the Federal Data Protection Act (BDSG), external service companies, such as accounting service providers or maintenance companies for IT systems, may have access to the data. This is done within the framework of a data processing agreement that ensures that the data is processed in accordance with applicable data protection regulations. - Other external entities:
In some cases, data may be transmitted to other external entities such as credit institutions, for example, for salary payments. Disclosure to other companies occurs if the affected person has given their written consent or if the transfer is permissible based on an overriding legitimate interest.
6. Regular deadlines for data deletion
We ensure that we comply with legal retention obligations and periods. After the expiration of these periods, the corresponding data is routinely deleted or blocked. If blocking is to be preferred over deletion for legal reasons or based on plausible grounds presented by the data subject, this will be taken into account accordingly.
The exact retention periods may vary depending on the nature of the data and applicable legal regulations. However, we adhere to the respective legal requirements and ensure that the data is deleted or blocked after the prescribed periods.
Complying with retention periods and deleting or blocking data are important measures to ensure the security and protection of personal data and to comply with legal requirements.
7. Data transfer to third countries
We transfer personal data to countries outside the United Kingdom (UK), European Union (EU), and European Economic Area (EEA) only when necessary, such as for fulfilling a contract, facilitating essential communications, or in other specific circumstances permitted by applicable data protection laws in the UK and the EU.
When personal data is transferred to a third country, we ensure that appropriate safeguards are in place to protect your data in compliance with both the UK GDPR and the EU GDPR. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission or the UK government, obtaining explicit consent from you, or other lawful mechanisms recognized under GDPR.
While we endeavor to maintain the highest standards of data protection, it is important to note that data protection regulations in third countries may not always match those within the UK, EU, or EEA. Nevertheless, we implement all necessary measures to ensure that your personal data remains secure when transferred internationally, in accordance with both UK and EU data protection requirements.
Privacy Policy
1. Privacy at a glance
General information
- Responsible entity:
Name/Company, Address, Contact details of the responsible entity - What data is collected?
We do not collect any personal data unless you provide it volun-tarily (e.g., by filling out contact forms or registering for a support request). - How are your data used?
We exclusively use the data you have provided for the purpose for which you have made it avail-able (e.g., to respond to your inquiry). - Who has access to your data?
Your data is only processed by authorized individuals within our organization and is not accessible to third parties unless required by law or necessary to fulfill the agreed-upon purpose. - How long will your data be stored?
We only store your data for as long as necessary for the respective purpose or until you request deletion. - What rights do you have regarding your data?
As a data subject under GDPR, you have the following rights:
- Right of access (Art. 15 GDPR): You have the right to request access to your personal data and information about how we process it.
- Right to rectification (Art. 16 GDPR): You have the right to request correction of inaccurate or incomplete personal data.
- Right to erasure (Art. 17 GDPR): You have the right to request the deletion of your personal data, where applicable.
- Right to restrict processing (Art. 18 GDPR): You have the right to request the restriction of processing of your personal data in certain circumstances.
- Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another controller where technically feasible.
- Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal data under certain conditions, including profiling.
- Right not to be subject to automated decision-making (Art. 22 GDPR): You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Data capture on this website.
- Who is responsible for data collection on this website?
The website operator is responsible for data collection on this website. You can find the contact information of the website operator in the imprint of this website. - How do we collect your data?
Your data is collected in part by you providing it to us. This can be done, for example, by filling out a contact form. On the other hand, when you visit the website, data is automatically collected by our IT systems. This mainly consists of technical data such as the internet browser used, the operating system, or the time of page access. The collection of this data occurs automatically as soon as you enter this website. - What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. - What rights do you have regarding your data?
You have the right to receive free information about the origin, recipient, and purpose of your stored personal data at any time. You also have the right to request the correction or deletion of this data. For this purpose, as well as for further questions regarding data protection, you can contact us at any time using the address provided in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
Moreover, under certain circumstances, you have the right to request the restriction of the processing of your personal data. For more information, please refer to our privacy policy under the section “Right to Restriction of Processing.”
Analysistools and third-party tools
You can object to this analysis or prevent it by not using certain tools. Detailed information about these tools and your options to object can be found in our privacy policy, which you can find below.
Please note that disabling cookies or not using certain tools may have an impact on the functionality of the website.
2. Hosting
External Hosting
The use of the hoster is for the purpose of fulfilling our contractual obligations to our potential and existing customers (Art. 6(1)(b) GDPR), as well as in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR).
Our hoster only processes your data to the extent necessary to fulfill its contractual obligations and follows our instructions regarding this data.
3. General notes and mandatory information
Privacy
When you use our website, various personal data is collected. Personal data refers to information that can be used to identify your identity. In this privacy policy, we explain what data we collect, how we use it, and for what purpose.
We would like to point out that the transmission of data over the internet (e.g., when communicating via email) can have security risks. It is not possible to provide complete protection of your data from access by third parties.
Note regarding the responsible entity
The responsible entity for data processing on this website is:
IOSW Solutions Ltd
Office 5411, 182-184 High Street North,
East Ham, London,
United Kingdom, E6 2JA
Email: [email protected]
The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Revocation of your consent for data processing
Right to object to data collection in certain cases and to direct advertising (Art. 21 GDPR)
IF YOUR PERSONAL DATA IS USED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING, INCLUDING PROFILING RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21(2) OF THE GDPR).
Right to lodge a complaint with the competent supervisory authority
Right to data portability
SSL or TLS Encryption
By activating SSL or TLS encryption, we ensure that your transmitted data cannot be read by third parties.
Information, deletion, and correction
Right to restriction of processing
- If you dispute the accuracy of your personal data stored with us, you can request the restriction of processing while we verify the accuracy of the data.
- If the processing of your personal data is or has been carried out unlawfully, and you prefer a restriction of data processing instead of deletion.
- If we no longer need your personal data but you require them for the exercise, defense, or establishment of legal claims, you can request the restriction of processing.
- If you have objected pursuant to Article 21(1) of the GDPR, a balance between your interests and ours will be conducted. As long as it is not yet clear which interest outweighs, you can request the restriction of processing of your personal data.
4. Data collection on this website
Cookies
Most of the cookies we use are called “session cookies”. They are automatically deleted when you leave our website. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can configure your browser to inform you about the setting of cookies, to allow cookies only in certain cases, to restrict the acceptance of cookies for specific areas, or to generally refuse cookies. You can also set your browser to automatically delete cookies when you close it. However, please note that disabling cookies may limit the functionality of our website.
The cookies that are necessary for the electronic communication process or for the provision of certain functions (e.g., shopping cart function) are stored based on Art. 6(1)(f) of the General Data Protection Regulation (GDPR). The website operator has a legitimate interest in storing cookies to provide its services technically error-free and optimized. If we obtain your consent for the use of cookies, the data processing is based on Art. 6(1)(a) of the GDPR. You have the right to revoke your consent at any time.
Other cookies, such as cookies for analyzing your surfing behavior, are treated separately in our privacy policy.
Server Log Files
The provider of the websites automatically collects certain infor­mation in server log files that your browser transmits to us. This infor­mation includes:
- the browser type and version
- the operating system used
- the referrer URL
- the hostname of the accessing computer
- the time of the server request
- the IP address
The collection of this data is based on Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of their website, for which the collection of server log files is necessary.
Contact formular
If you send us inquiries via a contact form, the information from the form, including the contact details you provided, will be stored by us. This data is used to process your inquiry and any follow-up questions. We will not disclose this data without your consent.
The processing of this data is based on the following legal bases under Article 6 of the GDPR:
- Consent (Art. 6(1)(a) GDPR) – where you have given clear consent for us to process your personal data for a specific purpose.
- Contract (Art. 6(1)(b) GDPR) – where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal obligation (Art. 6(1)(c) GDPR) – where processing is necessary for us to comply with the law (not including contractual obligations).
- Legitimate interests (Art. 6(1)(f) GDPR) – where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms requiring protection of personal data.
If your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing the inquiries we receive (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if we have requested it.
The data you entered in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after completing the processing of your inquiry). This is without prejudice to mandatory legal provisions, in particular retention periods.
Inquiry via email or phone
The processing of this data is based on Article 6(1)(b) of the General Data Protection Regulation (GDPR) if your inquiry is related to the performance of a contract or necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Article 6(1)(a) GDPR) and/or our legitimate interests (Article 6(1)(f) GDPR) as we have a legitimate interest in effectively processing the inquiries we receive.
The contact inquiries you submit to us will remain with us until you request deletion, revoke your consent for storage, or the purpose for data storage no longer applies (e.g., after completing the processing of your request). This is without prejudice to mandatory legal provisions, in particular statutory retention periods.
5. Social Media
Facebook Plugins (Like & Share Button)
Twitter Plugin
The use of the Twitter plugin is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in achieving the widest possible visibility on social media.
You can change your privacy settings on Twitter in the account settings at: Twitter – Account Settings.”
6. Plugins and Tools
YouTube
When you visit one of our web pages that contains embedded YouTube videos, a connection is established to YouTube’s servers. YouTube is informed about which of our pages you have visited.
Furthermore, YouTube may store various cookies on your device. These cookies are used, among other things, to gather information about the visitors of this website. This information is used to create video statistics, improve user-friendliness, and prevent fraud attempts. The cookies remain on your device until you delete them.
If you are logged into your YouTube account during your visit to our website, you allow YouTube to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.
The use of YouTube is in the interest of presenting our online offers in an appealing manner. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) of the General Data Protection Regulation (GDPR). If appropriate consent has been obtained (e.g., consent for the storage of cookies), the processing is based exclusively on Art. 6(1)(a) of the GDPR; consent can be revoked at any time.
Further information on how user data is handled can be found in YouTube’s privacy policy at: Privacy Policy – Privacy & Terms – Google.
Vimeo
This website uses plugins from the video portal Vimeo, which is operated by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
When you visit one of our pages that contains a Vimeo plugin, a connection to Vimeo’s servers is established. Vimeo is informed about which of our pages you have visited, and your IP address is collected by Vimeo, even if you are not logged in to Vimeo or do not have a Vimeo account. The information collected is transferred to Vimeo’s servers in the USA.
If you are logged into your Vimeo account while visiting our website, you allow Vimeo to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your Vimeo account.
The use of Vimeo is in the interest of presenting our online offerings in an appealing way. This represents a legitimate interest within the meaning of Art. 6(1)(f) of the GDPR. If consent has been requested (e.g., consent to store cookies), the processing is based exclusively on Art. 6(1)(a) of the GDPR; consent can be revoked at any time.
For more information on how user data is handled, please refer to Vimeo’s privacy policy at: https://vimeo.com/privacy
Google Web Fonts
To do this, your browser connects to Google’s servers. In the process, Google receives information that this website has been accessed through your IP address. The use of Google web fonts is in the interest of a consistent and visually appealing presentation of our online offerings. This represents a legitimate interest within the meaning of Art. 6(1)(f) of the GDPR.
If your browser does not support web fonts, a default font will be used from your computer.
For more information on Google web fonts, please visit Frequently Asked Questions | Google Fonts | Google for Developers, as well as Google’s Privacy Policy at Privacy Policy – Privacy & Terms – Google.
Disclaimer regarding data usage and revocation
The section you have quoted informs about how IOSW Solutions Ltd handles the personal data collected through the website forms. Here are the key points summarized:
- Use of data:
IOSW Solutions Ltd uses the personal data collected through the website forms exclusively for internal purposes. No data is disclosed to third parties. - Right to object:
You have the right to object to the use of your data. You can send an email to the address [email protected] to exercise this right.
It is important to note that this section is provided by IOSW Solutions Ltd and may be included in their own privacy policy. If you have any questions or concerns regarding the handling of your data, it is recommended to contact IOSW Solutions Ltd directly.